Topic: Vulnerable

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The ethics of dealing with vulnerable customers

18 May 2020 | Clare Payne

As businesses seek to navigate their way through the challenges that COVID-19 presents, something they are likely to encounter more of is vulnerable customers. People whose lives were ‘OK’ just months...

Disability Royal Commission to report in 2020

14 January 2020

In this interview, Fiona Payne, GAICD, chair of WA therapy provider Therapy Focus, who sits on the AICD NFP Chairs Forum and is a speaker at the Australian Governance Summit in March, looks at the gov...

New Director Tool: Board governance in the aged care sector

18 December 2019

The Interim Report of the Royal Commission into Aged Care Quality and Safety, Neglect, released on 31 October 2019, said the system designed to care for older Australians was woefully inadequate.

Governance in the spotlight at Aged Care Royal Commission

27 November 2019 | David McElrea

In mid-November, the Aged Care Royal Commission sat in Hobart. For the first time, the focus of the commission was governance in aged care, the links between governance and outcomes and how the commis...

Aged Care Royal Commission interim report

13 November 2019 | Shelley Dempsey

Governance will be a major focus of next year’s final report of the Royal Commission into Aged Care Quality and Safety, due to be published at the end of 2020.

New aged care standards apply from July 1: ACSA’s Pat Sparrow

10 April 2019

New standards are set to take effect from July 1 in the aged care sector. Here Pat Sparrow, CEO of Aged and Community Services Australia (ACSA), outlines for providers how they will need to comply wit...

Disability Royal Commission to tackle the hard issues

10 April 2019

The federal government has appointed six commissioners, including some who live with disability, to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability. To be...

New expert partnership to train aged care leaders

27 March 2019 | Shelley Dempsey

Training programs specifically designed for leaders of aged care organisations will become available under a new partnership agreement announced by the Australian Institute of Company Directors (AICD)...

New guidance for not-for-profits

14 February 2019 | Phil Butler GAICD

After deep consultation, the AICD has developed new principles for the not-for-profit sector to reflect the demands of a changing governance environment. AICD NFP Sector Leader Phil Butler GAICD outl...

Aged Care Sector Under the Microscope

14 February 2019 | Jill Rowbotham

No fanfare heralded the Hon Richard Tracey and Ms Lynelle Briggs AO at the first hearing of the Royal Commission into Aged Care Quality and Safety in Adelaide this January, but the momentous nature of...

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