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Australian institute of Company Directors (beta)
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Governance Leadership Centre
How would customers rate your organisation?
1 August 2019
Many companies rely on net promoter scores to judge customer feedback, value and potential business growth. But is there a better way to judge this?
Support for Australian businesses affected by AI ahead
1 August 2019
The B Team is working to develop principles to help support Australian businesses deal with AI.
6 tips for becoming a customer centric organisation
1 August 2019 | Deborah Tarrant
Maximising customer experience through a customer centric culture is more important now than ever following the banking Royal Commission.
Key questions for boards on AI
1 June 2019
Credit Union Australia set out on the AI path to make life easier for customers and employees. Here are CUA's lessons to help boards make the most of AI.
Is a customer focused strategy really the way forward?
1 May 2019 | Phil Ruthven AM FAICD
Phil Ruthven AM argues that Australian companies should be wary of becoming too focused on the customer, to the detriment of their intellectual property and brand.
Is your organisation prepared for climate risk?
1 May 2019 | Dominic Rolfe
Property group Stockland altered its governance processes to allow for the continuous monitoring and assessment of climate risk. What steps should your board take?
3 major areas of concern for climate risk in Australia
1 May 2019 | Narelle Hooper MAICD
Climate change is becoming an increasingly urgent issue for boards, but how will this threat affect your organisation's strategy, finance and governance?
The 40 hour work week is over, but our wages are on the up
1 March 2019 | Phil Ruthven AM FAICD
Although overlooked in recent economic debate, paid working hours are falling as real wages are steadily climbing, writes Phil Ruthven AM.
How design thinking can improve your strategy
1 February 2019
Encouraging clarity and discipline through design thinking could improve your strategy, says Business Models Inc Australia strategist Michael Eales.
Why international directors will benefit your board
1 February 2019 | Tony Featherstone
Boards need to build their level of international skills and connections to run with optimum success, but there are challenges involved.