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Governance Leadership Centre
A design-led approach to formulating business strategy
1 May 2021
This rapidly shifting business landscape calls for human-centred design that puts customers in the loop, writes professor of strategic management Eric Knight.
Chef Matt Moran on the hospitality sector's path to recovery
30 October 2020 | Jane Southward
Around Australia, hospitality business owners are trying many ways to keep their enterprises going. They share their strategies for driving recovery.
Accommodation Cafes and Restaurants
Strategy tips for business owners during crisis
1 August 2020 | Jessica Mudditt
Owners of gourmet biscuit maker Charlie's Cookies, Ken Mahlab and Jackie Magid, used the COVID-19 shutdown to reset their business strategy – and now share key lessons.
6 steps for business survival during COVID-19
1 August 2020
Guiding your business through crisis requires a pragmatic approach, says BDO Australia advisory consulting partner Tim Riordan.
Should boards link executive pay to innovation? Sylvia Falzon FAICD
27 November 2019 | Shelley Dempsey
Innovation underpins many performance measures and can be used as a target to set executive remuneration, according to Australian Governance Summit (AGS) speaker Sylvia Falzon FAICD, who sits on the S...
Smart thinking: How an IOT strategy can boost the bottom line
10 September 2019 | Shelley Dempsey
The Internet of Things (IoT) has been on the radar for some time, but now with much lower costs of data storage and connectivity, business usage has become much more affordable. With the NSW governmen...
Internet of things
How would customers rate your organisation?
1 August 2019
Many companies rely on net promoter scores to judge customer feedback, value and potential business growth. But is there a better way to judge this?
Support for Australian businesses affected by AI ahead
1 August 2019
The B Team is working to develop principles to help support Australian businesses deal with AI.
6 tips for becoming a customer centric organisation
1 August 2019 | Deborah Tarrant
Maximising customer experience through a customer centric culture is more important now than ever following the banking Royal Commission.
Key questions for boards on AI
1 June 2019
Credit Union Australia set out on the AI path to make life easier for customers and employees. Here are CUA's lessons to help boards make the most of AI.