Appropriate and timely information

Essential to good governance is an effective working relationship between the chair, directors, the CEO and other senior management. It is critically important that there is a clear understanding of and agreement on:

  • Roles and responsibilities
  • The required mix of directors
  • How effectively the board operates
  • How effectively the board interacts with management
  • The board’s accountability to its constituents
  • Directors’ accountability to one another

A foundation of a healthy board and management relationship is the content and quality of the information that meets the board’s reasonable expectations. For directors to fulfil their role and carry out their responsibilities with integrity and ensure appropriate accountability, they need to have current and relevant reports containing information of the type described below.

The “health” and performance of the organisation are critical items for the board to be focusing on as part of its regular monitoring. It is generally regarded as useful for boards to have a report from management at each board meeting that, among other things, gives a good sense of:

  • How the organisation is tracking against its purpose and plans; the financial health of the organisation
  • Major strategic project reports
  • Material risk updates
  • Any important regulatory, compliance and reporting obligation matters

The degree of structure and detail relating to such reports will depend on the size, nature and complexity of the NFP’s operations. In relation to “financial health”, directors of smaller NFPs should expect to see basic items such as expenditure against budget, cash flow projections and a current balance sheet at a minimum. Larger NFPs may require an internal audit function (see below) that works with the board-appointed sub-committee, the audit committee.

A challenge for boards in this regard will be to determine, in consultation with management, a set of metrics that serve as a “dashboard” or indicate how the organisation is performing. [see Principle 5]. As the name suggests, a “dashboard” permits directors to get a sense of the organisation’s progress against KPIs at a glance. “Dashboards” are often created to give a visual representation of the executive summary of sometimes large amounts of supporting information e.g. a coloured pie-chart reflecting the type of financial performance indicators (ratios) described in Table 5.1 [see Principle 5] or on a project or risk update, management might use a simple “traffic light” system (coding of red, green and yellow) to represent how well things are progressing on important elements of the project.

Dashboards may also be of value to illustrate the organisation is meeting any fundamental regulatory, compliance and reporting obligations associated with any “accreditation” or “license” requirements linked to what they do.

Questions for consideration

  • Is the board provided with key metrics or a “dashboard” as to how the NFP is performing relative to KPIs and stated objectives generally?
  • Is the board provided with sufficient information to assess the financial and non-financial position and performance of the NFP?
  • Is the board provided with relevant, timely and accessible updates and intelligence in a style and format that enables ready understanding and appropriate analysis?
  • Does the board require management to update directors on the status on risk issues and the organisation’s regulatory compliance and reporting obligations?
  • Does the board have sufficient financial skills? 

Communicating performance against purpose

As mentioned above, it is important that the board have in place a well thought through and clearly articulated purpose that is communicated effectively, both within the organisation and externally.

External financial reporting

Organisations should seek to ensure that their financial standing is sound and that their systems of financial reporting and assurance have integrity.

The level of financial reporting NFPs undertake can vary significantly from organisation to organisation. Some NFPs, particularly larger charities, will prepare full audited financial reports. Other organisations might instead have their reports “reviewed” rather than “audited”. Some may prepare “special purpose” financial reports as opposed to “general purpose” financial reports.

No matter what financial reporting requirements an NFP is subject to, the board plays a role in helping to ensure the integrity of the financial reports. The board should accept responsibility for overseeing the integrity and assurance of the organisation’s financial position, performance and reporting.

Activities that boards might undertake to help promote the integrity of financial reports include:

  • Having an appropriate level of financial literacy at board level
  • Establishing an audit committee[1]
  • Establishing an internal audit function
  • Drawing on external financial expertise (e.g. voluntary audit or review)


[1] Auditing and Assurance Standards Board, Australian Institute of Company Directors and the Institute of Internal Auditors-Australia, Audit Committees: A guide to good practice, 2012.


Download the full Good Governance Principals and Guidelines for Not-for-Profit Organisations as a PDF.