Based in New York and Sydney, Dr Wallace has been recognised by the Australian Financial Review as the Most Influential Woman in Business & Entrepreneurship (2018), and as the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). She is one of the world’s most cited experts on the ‘future of customer experience’, AI and ‘bot strategy’. Catriona has a PhD in Organizational Behavior: Human Technology Interaction, and is a published author and commentator.