Members are the foundation of our organisation. To meet your expectations, we rely on continuous feedback so we can identify opportunities to learn and improve our products and services.
Share your feedback
If you have any feedback about an experience with us, wish to lodge a complaint or offer a suggestion for what we could do differently, please let us know.
You can email us, call us on 1300 739 119 or write to our Member Feedback team at:
18 Jamison Street
Sydney NSW 2000
Phone: (02) 8248 6600
Fax: (02) 8248 6633
Responding to you
When we hear from you, we will try to acknowledge your message by email within 1 working day.
If your feedback requires us to investigate an issue, we may not be able to provide a comprehensive response straight away.
While considering your feedback and suggestions may take some time, we are committed to escalate any matters as required and respond to you in writing (post or email) within 21 working days.
If you are unsatisfied with our response, please tell us and we will do our best to clarify the reasons for our decisions or discuss any potential appeal for further investigation.
If you have any questions about our approach to considering member feedback, please contact us using any of the options above.