Healthcare Directors’ Briefing: Consumer Directed Care





Sabine Phillips

Director, Uniting AgeWell

Sabine Phillips is a Partner in our Disputes Team, specialising in health, aged care and disability services. She represents our health, aged and disability care clients in areas such as risk management, inquiries and investigations, dispute resolution, coronial inquests and policy review and development. Sabine also undertakes corporate and clinical governance reviews and facilitation of Board planning.

Sabine is a Registered Nurse [Division 1] (non-practising), has worked as an operator of aged care facilities.

Sabine is a director of Uniting AgeWell and board member of Alzheimer’s Australia (Vic) Inc, a FAICD (Fellow of the Australian Institute of Company Directors), a Fellow of the Royal College of Nursing, and an Associate Fellow of the College of Health Service Executives. She is also a past director of Northern Health (where she chaired the Audit & Risk Committee) and former Board Member of Australian Children's Education & Care Quality Authority (ACECQA).

Sabine was nominated by peers as a "Best Lawyer" in the 2016, 2017 and 2018 Awards in the category of Retirement Villages and Senior Living Law.

Paul Ostrowski

CEO, Care Connect

Paul is Chief Executive Officer at the Care Connect, Australia’s largest independent Homecare provider.

With 20 years’ international experience in private health and homecare, Paul has a strong record in building leading health services.

With the ongoing developments in Aged and Disability services, Paul and his team are focused on reinforcing the organisation’s role as Australia’s longest standing Independent Advisor and Service Connector, supporting people to live their life their way.

Dale Renner

Director, Latitude Network

Dale is management consultant with 18 years experience advising organisations across a range of industries, including energy, finance, education, health and social services. He specialises in strategy, innovation and marketing, and is a Director of Latitude Network. He has been working for the last few years on helping social service organisations develop new services and growth strategies in preparation for NDIS and aged care reforms. He is a former board member of VCOSS and is writing a book on independent thinking and innovation. He has degrees in Law and Economics, and lives in Melbourne.

In a climate where consumers are now empowered to make their own Health Care decisions it is important for service providers to understand how to reach this ‘new consumer’.

Government changes to healthcare funding have resulted in a change in consumer behaviour. Consumers are now making informed decisions regarding their healthcare which has created a ‘new consumer’.

It is important for Healthcare providers to be armed with the knowledge, skills and manpower to be able to meet the needs of these new customers.

Healthcare Providers will need to review their approach to consumers by:

  • reaching and educating them;
  • service provision flexibility;
  • maintaining quality care in a reformed environment;
  • transparency with budget management; and
  • keeping up with the legal landscape of this new type of care provision

Join us to hear from legal and management minds working in the Health and Aged Care sectors provide a better understanding of how to manage services to meet and thrive under the new reform.

Contact details

Des Pinto
M&D Events Executive
T. 03 9245 4200